Everyone sometimes ends up buying something that does not meet their expectations – and it’s most difficult to make the right purchase in an online store. We know this feeling and we also don’t like it. The sense of losing money and another unnecessary item at home that ultimately fails to please us. However, we prevent this by offering a favorable return policy. We want you to be fully satisfied with your purchases in our store.
Your satisfaction is our priority, which is why we are the only company in the entire industry worldwide to offer the right to return all unused goods up to 100 days from the date of purchase. However, there are certain conditions, so please carefully read the Return Policy below.
100 days for returns
– You have 100 days from receiving the shipment to make a return;
– Within 14 days: you will receive a cash refund;
– From the 15th to the 100th day: you will receive a voucher to use in the store;
– Products must be new and in their original packaging. In case of product with excise taxes, we do not accept products with broken bandings as a part of the return.
– We do not accept other used products, and after 14 days we also do not accept products with a short expiry date.
The above conditions apply to the offer intended for retail customers.
Procedure
To take advantage of the return option, please send us a message in the Help and Contact section.
We will take care of the matter as quickly as possible so that you receive your refund or another product as soon as possible.
Complaints
All devices sold at VapeFully are covered by a 24-month manufacturer’s warranty. To submit a complaint, please contact us by email – we will do our best to replace/repair the damaged unit as quickly as possible, in order to minimize your waiting time. The complaint will be processed within 14 days.
B2B Customers
For wholesale customers, the return of an unused and originally packaged product is possible within 14 days from the date of purchase.
The warranty period is counted from the day the product is purchased by the B2B customer from VapeFully, not from the moment the product is purchased by the retail customer from our B2B client.
Wholesale customers’ complaints will be considered after sending us a message in the Help and Contact section.
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